Category: Social Customer Support
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Future of Customer Experience: 14 Ways AI is Making a Difference
Artificial intelligence (AI) has already revolutionized computer programming, electronics, and several other walks of life — surprisingly, it’s just the beginning. One of the key areas of business management is customer support. Businesses, organizations, and entrepreneurs pay close attention to improving their customer experience to position their brands in the customers’ minds. Since AI has…
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What does DM mean and How Can You Use It for Marketing?
Do you often come across the abbreviation “DM” on social media and wonder what this secret code means? In this blog post, we’re going to decode the most commonly used abbreviation in the social media world: DM i.e. direct message. As a social media manager or marketer, knowing how to use DMs effectively can help…
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Social Media Customer Service: Proven Tips to Solve Customer Complaints
Are you listening to your customers on social media? If you’re not, you could be missing out on valuable feedback and the opportunity to turn frustrated customers into loyal ones. In fact, many consumers turn to social media to share complaints with brands. Yet, according to a study, 96% of unhappy customers do not complain,…
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How to Positively Handle Negative Comments on Social Media?
Social media has proven to be a great medium that serves as the voice of the customer. But it can also lead to negative comments on social media. Even if a business is not active on social media, your customers likely are. No matter if you’re a participant or not, your business is being discussed…
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15 Must-Follow Social Media Etiquettes For Everyone
Social media usage is on the rise. Not a piece of breaking news, right? A study by Kepios shows an annual growth rate of 9.9%, or 13 new users every second. From October 2020 to 2021, almost 409 million new users joined social media, indicating that various platforms have seen substantial development. It’s also worth noting…
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A Complete Guide On Social Commerce for 2022
Social commerce isn’t just a fashionable trend in the e-commerce world. It’s been around for a few years and gained traction as early as 2015. However, the COVID-19 pandemic almost two years ago brought it to the forefront. Since then, more organizations have embraced social commerce as a key component of their omnichannel commerce strategy…
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A Quick Start Guide To Your ContentStudio’s Social Inbox
[toc] Social media success is defined by communication and making a connection with your audience. You and your team must have a 360-degree view and control of all communications being initiated across all social channels. This blog introduces Content Studio’s Social Inbox Feature, but if you’re a Beginner and require info regarding rest of the…